Privacy Policy

Last Updated: September 8, 2026

At Chef Pearls, a brand operated by Mayaar Enterprises, we respect your privacy and want you to understand what information we collect, why we need it, and how it is handled when you visit or use www.chefpearls.in (the "Site") or interact with us through our services.

1. What This Policy Covers

This Privacy Policy applies to information collected through our website, orders, customer support channels, forms, reviews, and other interactions with Chef Pearls. By using our Site or Services, you acknowledge this policy. If you do not agree with it, please discontinue use of the Site.

2. Information You Choose to Give Us

We may receive information directly from you when you place an order, create an account, contact us, submit a return or replacement request, leave a review, or otherwise interact with Chef Pearls.

This may include:

• Your name, email address, phone number and delivery address.
• Billing and shipping details and information about your orders.
• Account details and login information, where an account is created.
• Products you browse, add to your cart, purchase, or otherwise interact with.
• Messages, photographs, videos, feedback, reviews, or other information you choose to send to us.

You can choose not to provide certain information, but some information is necessary to process an order, provide support, or use particular features of the Site.

3. Information Collected When You Use Our Website

Our website and the technologies that support it may automatically receive technical and usage information. Depending on how you use the Site, this may include your IP address, browser and device details, operating system, network information, approximate location, pages viewed, products viewed or added to your cart, referring website, time spent on pages, and other website interactions.

4. Cookies and Similar Technologies

Chef Pearls uses cookies and similar technologies to keep the website working properly and to understand how visitors use it. Cookies may help us remember preferences, maintain your shopping cart, measure website performance, improve the customer experience, and, where applicable, support advertising or personalized content.

Some cookies may be placed or accessed by third-party services that help us operate the Site, analyze traffic, process payments, provide technology services, or support marketing. You can manage or block cookies through your browser settings. Some parts of the Site may not work as intended if certain cookies are disabled.

5. How We Use Information

We use personal information for purposes connected with running Chef Pearls and serving our customers. This may include:

• Processing, confirming, fulfilling, and delivering orders.
• Processing payments and related transactions.
• Sending order, payment, shipping, and delivery updates.
• Responding to enquiries and providing customer support.
• Handling returns, replacements, refunds, complaints, and warranty-related matters.
• Maintaining and improving our website, products, and customer experience.
• Understanding website usage and improving our marketing and advertising, where applicable.
• Detecting fraud, misuse, unauthorized activity, or security threats.
• Maintaining records and meeting legal, tax, accounting, and regulatory obligations.
• Protecting our business, customers, website, and legal rights.

6. Marketing Messages

Where permitted by law and consistent with your preferences, we may send information about Chef Pearls products, launches, offers, or other promotional activities by email, SMS, WhatsApp, or similar channels.

You can stop receiving promotional messages by using the unsubscribe or opt-out option included in the communication or by contacting us. Choosing not to receive marketing messages will not stop essential communications relating to an order, payment, delivery, return, refund, account, or customer support request.

7. Who May Receive Your Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business, provide our Services, complete your requests, or comply with the law.

These may include:

• Shopify, which provides our ecommerce platform and related infrastructure.
• Payment providers that process transactions and payment-related information.
• Courier and logistics partners that need delivery details to fulfil your order.
• Technology, analytics, cloud, customer-support, and website service providers.
• Marketing or advertising providers, where applicable and permitted.
• Professional advisors, such as accountants, auditors, lawyers, or consultants.
• Government, regulatory, or law-enforcement authorities where disclosure is required or permitted by law.
• Other parties when you ask us to share information or otherwise provide your direction or consent.

Information may also be transferred as part of a business transaction such as a restructuring, acquisition, financing, or sale of assets, subject to applicable law.

8. Third-Party Services and Websites

Our Site may contain links, integrations, payment options, social features, or other services operated by third parties. When you use those services, their own privacy policies and terms may apply. Chef Pearls is not responsible for the privacy or security practices of third-party websites or services that we do not control.

9. Reviews, Photos and Other Content

If you submit a review, photograph, comment, feedback, or other content to an area of the Site that is visible to others, that content may become publicly accessible. Please avoid including personal, confidential, or sensitive information that you do not want to share publicly.

10. Keeping Information Secure

We use reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining transaction and business records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory requirements. The retention period can vary depending on the type of information and why it was collected.

12. Your Privacy Choices and Rights

Depending on the laws that apply to you, you may have rights concerning your personal information. These may include requesting access to information we hold about you, asking us to correct inaccurate information, requesting deletion where legally available, withdrawing consent where applicable, managing marketing preferences, requesting information about our handling of your personal information, and raising a privacy complaint or grievance.

Some requests may be subject to legal exceptions or require us to verify your identity before we act on them.

13. Children

Our Site is intended for a general audience and is not specifically directed at children. We do not knowingly request or intentionally collect children's personal information where doing so is prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where collection was not permitted, please contact us so we can review the matter and take appropriate steps.

14. Information Processed Outside India

Chef Pearls is based in India and primarily serves customers in India. Some of the technology, ecommerce, payment, analytics, communication, hosting, or other providers we use may process information outside India. Where applicable, we will take reasonable steps to handle such processing in accordance with applicable law and required safeguards.

15. Changes to This Policy

We may revise this Privacy Policy when our business, website, technology, legal obligations, or privacy practices change. The updated version will be posted on this page along with a revised Last Updated date. Where required, we may provide additional notice of material changes.

16. Contact Us About Privacy

If you have a privacy question, want to exercise an applicable privacy right, or wish to raise a concern, please contact us through our Let’s Connect – CHEF PEARLS form.

For privacy-related requests, please provide enough information for us to identify your account, order, or interaction with Chef Pearls. We may ask for additional information when reasonably necessary to verify your identity.

Chef Pearls
A brand of Mayaar Enterprises
Hyderabad, Telangana, India

Last Updated: September 8, 2026