Terms & Conditions

Terms & Conditions

By accessing or using the CHEF PEARLS website or placing an order with us, you agree to these Terms & Conditions and to comply with applicable laws in India.

Products, Prices & Orders

We make every effort to keep product descriptions, images, prices, availability, and other information accurate. However, errors or changes may occasionally occur. We reserve the right to correct such information and, where necessary, cancel or modify an order, with appropriate communication to the customer.

Product appearance may vary slightly from images shown on the website, particularly where products involve natural materials, handcrafted finishes, or manufacturing variations.

Other Policies

Your purchases and use of our website are also subject to our applicable Shipping & Delivery Policy, Return, Replacement & Refund Policy, Privacy Policy, and Warranty Policy, as published on our website.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute, claim, or matter arising from your use of our website, purchase of our products, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

By using our website or placing an order, you agree to the jurisdiction stated above, to the extent permitted by applicable law.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.

Last Updated: September 8, 2026

Submit a Request

Please provide the details below so that our team can review your Return, Replacement or Refund request.

Verify Your Order

Before submitting a Return, Replacement or Refund request, please verify your order using the Order ID and email address associated with your purchase.

Enter the order number associated with your purchase.
Use the email address used when placing the order.
βœ“ Order Verified
Your order has been verified successfully. You may now complete your request below.
Your Request Reference

πŸ“Ž Upload Photos & Unboxing Video

Please upload clear, well-lit photos of the product, packaging and shipping label. If available, an unboxing video showing the sealed package being opened and the product received is strongly recommended.

Please ensure that all submitted photos and videos are clear, in focus, and provide sufficient visibility of the product and reported issue. A Return, Replacement or Refund request may be rejected if the submitted evidence is unclear, incomplete, blurred, or insufficient to verify the reported issue.

Your Request Reference will be passed automatically to the secure CHEF PEARLS upload page. You do not need to rename your files or enter the reference again.

Your Request Reference:


Files will be automatically organized in Google Drive using this reference.